Privacy Policy

PRIVACY POLICY

Vautour Ltd. (Arch Health / Arch Homecare)

 

Updated on: 15th June 2026

 

Scope

Your data privacy is very important to us. This Privacy Policy explains how personal data is collected, used, stored, and protected when you use this website.

The website owner or operator (“the Data Controller”) is committed to protecting your privacy and handling personal data in accordance with the Mandatory Privacy Notice Content (GDPR Articles 12–14) mentioned in EU’s General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We also tell you how you can reach us to answer any questions you may have about data protection.

 

1. Who We Are 

Vautour Ltd., trading as Arch Health and Arch Homecare, provides healthcare and homecare services in Ireland. 

We are the Data Controller responsible for your personal data. 

Website: www.archhealth.ie 

Email: info@archhealth.ie 

 For data protection queries, please contact us at the above email address. 

 

2. Our Commitment to Data Protection 

We are committed to protecting your personal data in line with GDPR and Irish data protection laws. 

 We ensure your data is: 

• Used fairly and lawfully 
• Collected for clear purposes 
• Kept accurate and up to date 
• Stored securely 
• Not kept longer than necessary 

 

3. What Information We Collect 

We may collect: 

 Personal Data: 

• Name, address, phone number, email 
• Date of birth 
• Emergency contact details 

Health Data: 

• Medical history 
• Care plans 
• Medication details 
• GP or healthcare provider details 

Other Data: 

• Staff employment details (if applicable) 
• Website usage data 

 

4. How We Collect Your Data 

We collect data: 

• Directly from you 
• From family members or representatives 
• From healthcare providers (e.g. GP, hospital, HSE) 
• Through our website or contact forms 

 

5. Why We Use Your Data 

We use your data to: 

• Provide care services 
• Manage care plans 
• Communicate with you and your family 
• Ensure safety and wellbeing 
• Meet legal obligations 
• Improve our services 

 

6. Legal Basis for Using Your Data 

We process your data based on: 

• Contract (to provide services) 
• Legal obligations 
• Protecting your health and safety 
• Legitimate business needs 
• Your consent (where required) 

 

7. Sharing Your Data 

We keep your data confidential. 

 We may share it with: 

• Healthcare professionals (e.g. GP, nurses) 
• The HSE or other authorities where required 
• Authorised family members 
• Regulators if required by law 

 We do not sell your data. 

 

8. International Transfers 

We do not transfer your data outside the EU. 

 If needed and if we do, we ensure it is protected under GDPR rules. 

 

9. Data Retention 

We keep your data only for as long as necessary for care and legal reasons. 

 When no longer needed, it is securely deleted or destroyed. 

 

10. Data Security 

We protect your data using: 

• Secure systems 
• Limited access (need-to-know basis) 
• Staff training on confidentiality 
• Safe storage and disposal 

 

11. Your Rights 

You have the right to: 

• Access your data 
• Correct your data 
• Ask for deletion (where possible) 
• Restrict or object to processing 
• Receive a copy of your data 
• Withdraw consent 

 

Contact us to exercise your rights. 

 

12. Complaints 

 

If you are unhappy, you can contact: 

Data Protection Commission (Ireland) 

www.dataprotection.ie 

 

13. Cookies 

Our website may use cookies to improve your experience. 

 See our Cookie Policy for more details. 

 

14. Updates 

We may update this policy from time to time. 

 The latest version will always be available on our website.